Measuring the impact of training is tricky: How do you measure awareness? How do you measure customer service? How do you measure employee engagement? How do you measure the ability of the executive team to think strategically? And how do you measure all these things in a way that the business cares about? (hint: they do not care that 83% of our learners completed the eLearning module). But let's be clear... this is not just an L&D problem — it's a business problem. "Business" people are...

Not because I'm a particularly slow reader. But because it spent a decade gathering dust on my bookshelf. But that was the book that changed everything. The straw that broke the camel's back. That book that lighted a fire under my ass and prompted me to question what the hell I was doing. And what was I doing? Pumping out hours of aesthetically pleasing, functionally robust, woefully ineffective eLearning - that's what! The moment I finished that book, the trajectory of my career swerved in a...

Since being forced into early retirement from my burgeoning football career and taking up the more age-appropriate hobby of checking public restrooms for effective performance support, I stumbled upon this beauty today: “A trillion germs could live in your poo, wash your hands after using the loo!” Far more effective than the sixteen-step hand-washing process I shared last week, don’t you think? Challenge: Spend this weekend on the look out for performance support in your immediate...