Measuring the impact of training is tricky: How do you measure awareness? How do you measure customer service? How do you measure employee engagement? How do you measure the ability of the executive team to think strategically? And how do you measure all these things in a way that the business cares about? (hint: they do not care that 83% of our learners completed the eLearning module). But let's be clear... this is not just an L&D problem — it's a business problem. "Business" people are...