Earlier this week, we kicked off a new email series about how a performance support system (which includes training) might be significantly more effective than training on its own (email titled: “The Performance Ecosystem”). Taken from yesterday’s email: It would seem to me that many of the problems we’re trying to fix with training could be eradicated with documented processes, kept up to date by a designated owner, constantly refined, available to adjust on an individual basis, baked into...